Monthly salary:

45,000-60,000 TWD

Work hours:

based on company scheduling, 8 hrs a day, 5 days a week

  • Shift A : 9:00am-6:00pm
  • Shift B : 5:00pm-2:00am (Night shift bonus)

Responsibility:

  • Provide customer support online, which includes but are not limited to: handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolutions, Identifying and assessing customers’ needs to achieve satisfaction
  • Documentation: Keep records of customer interactions, process customer accounts and file appropriate documentation for the engineering team to review
  • Create help center documents to improve user experience
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements:

  • Candidate must be able to maintain a positive, empathetic and professional attitude toward customers at all times.
  • Ability to multi-task, prioritize, and manage time effectively
  • Communicate and coordinate with colleagues as necessary
  • Possess a self starter, responsible, and “willing to learn” personality

Desired Skills:

  • If you are born after 1992 and just graduated college
  • Able to communicate in more than one language
  • Experience working as a customer support representative in the finance industry
  • Experience working in a team
  • Familiar with Issue tracking systems

Working Environment:

  • A lot of the users are new to cryptocurrency, so they may ask a lot of beginners questions, you’ll need to be very patient and caring when answering their questions
  • A lot of questions you will encounter will be related to depositing coins or tokens into the user’s wallet, therefore, we suggest the applicant to have personal experience with buying and selling cryptocurrency, and know how to operate crypto wallets such as iMToken or Bitpie
  • Most of our users are located in China, thus, the candidate should have a Wechat account
  • Our company uses softwares such as: Intercom to respond to customer, Zendesk for task management, and Slack for communication. All these softwares operate in english, therefore, we expect the applicant to be able to read and understand basic English

We hope to recruit someone with prior knowledge related to blockchain technology. If you are not familiar with the field, we still welcome you to apply as long as you are eager to learn about the industry and be apart of our team.


月薪:

45,000 - 60,000 TWD,年薪 13 個月。

上班方式:

  • 排班制,每天工作 8 小時,每週排班 5 天。排班方式須配合團隊需求。
  • A班:9:00AM - 6:00PM
  • B班:5:00PM - 2:00AM(有夜班津貼)

工作內容:

  • 用戶線上支援:透過 Intercom 協助用戶解決交易買賣、系統操作問題。
  • 撰寫內部文檔:在每一天的工作中累積用戶案例與解決方案,協助團隊共同前進。
  • 與開發團隊協作:將用戶所遭遇的問題、提出的建議整理分類,以利開發團隊根據用戶反饋調整產品。

基本要求:

  • 具備快速學習上手的能力
  • 具備良好的溝通能力
  • 具備團隊合作經驗、協作能力出色
  • 富同理心與責任感

加分項目:

  • 1992 年次後新鲜人尤佳
  • 具備良好的語言能力
  • 遊戲、信用卡、金融業客服經驗者
  • 具備團隊合作經驗、協作能力出色
  • 熟悉 Issue Tracking System

工作場景與內容:

這個職務工作內容介於客服以及產品開發之間。

OTCBTC 非常重視客戶的意見,是業界首屈一指專注圍繞著客戶反餽打磨產品的菁英團隊。

你的工作內容是:

  • 協助客戶能夠順利的在站上能夠完成交易
  • 協助排解客戶在站上遇到的問題
  • 從客戶的反餽意見,找到潛在對平台成長改進的寶貴洞見
  • 從客戶的反餽意見,找到潛在對平台有利的合作機會


可能會預見的場景:

  • 很多用戶是區塊鏈新玩家,所以可能會問一些新手問題,需要一些耐心與同理心
  • 工作當中需要回答關於充值,錢包相關的問題。建議應徵此職缺,有一些購買數位貨幣的經驗,以及知道怎麼操作手機區塊鏈錢包(如 iMToken 與比特派)。
  • 很多用戶是中國區用戶,所以必備微信帳號。
  • 公司是使用 intercom 回覆客戶,使用 zendesk 管理工單,使用 slack 協作。這些都是英文軟體,所以要有基礎的英文閱讀能力。


希望應徵這個職務的人,至少購買過很小量的 BTC 或 ETH。關注區塊鏈世界的發展。

我們歡迎學習能力強且充滿熱情的伙伴加入我們。公司是一個自我學習以及成長氣氛非常濃厚的公司,也願意幫助同事共同成長。

在協作與打造產品上,你會收穫到許多先進的寶貴經驗。

P.S.

若你想進本公司,但對服務客戶無興趣,只是覺得這是一個進入公司的最低跳板,請勿投遞履歷,節省雙方時間。

可以直接改投其他職位。